Transnational Collaboration for Sustainable Solutions 3

1. The development of the communication plan must be a team effort and each team member should be able to express their expectations and boundaries. When creating the communication plan, consider:

• the messages that need to be conveyed, 
• the frequency of communication, 
• the outcome of the communication, 
• the recipient of each message, 
• the level of detail of the messages for the different target groups (addressees), 
• the best format for each message and target group. 

2. A carefully prepared communication plan should include not only who will communicate with whom and how, but also a rule regarding the appropriate time of day for communication. Ground rules for communication within a virtual team should refer to, for example: 

• responding to voice / short text messages, 
• reading and replying to emails, 
• publishing messages, 
• netiquette. 

Example: